Kathryn McEwan Freelance Writer

Professional writer producing structured, research-backed feature content across business operations, consumer finance, and home & garden topics. Experienced in translating complex subjects into clear, accessible writing for digital audiences.

Writing Experience

2025 - Present

Independent Writer

Produced long-form feature articles in business operations, consumer finance, and home & garden categories
Conducted research using regulatory and financial sources including FDIC and NCUA
Structured content for readability and digital publishing standards
Edited and refined work for clarity and neutral tone

Professional Experience

2023 - Present

Front Office Coordinator

Manage high-volume patient communication and scheduling
Coordinate insurance verification and documentation
Support workflow efficiency across providers
Maintain accurate records and client correspondence

2018-2023

AnswerNet, General Manager – Call Center Operations

Directed operations for 100+ person contact center
Improved productivity by 28% through KPI optimization and workflow design
Developed scripts, knowledge bases, and coaching materials
Ensured compliance with client and regulatory standards

2017-2020

Escape Hays LLC -
Owner/Operator

Designed narrative-driven escape room experiences including storyline development and written game materials
Managed marketing content, website copy, and customer communications
Oversaw end-to-end business operations

Publications

The Ghosts of Clara Whitcombe

Self Published | 2025

Authored full-length fiction novel
Developed complex narrative structure and sustained long-form storytelling
Managed editing and independent publication process

Skills & Expertise

Long-Form Feature Writing
Business & Operations Analysis
Consumer Finance Explainers
Research & Source Validation
Content Structuring & Editing
Customer Service Strategy
Workflow & Process Documentation